The CCW Winter 2017 Game Changer
When Good Is Never Enough
9:00AM, Wednesday, January 18, 2017
Debbi J. Fields, Founder & Chief Cookie Lover
Mrs. Fields Cookies
Debra (Debbi) J. Fields epitomizes the American dream. From America's cherished tradition of humble beginnings, she launched what has become one of the nation's most visible, successful dessert empires.
She is one of the few innovators and entrepreneurs to see their name become a product brand symbol of quality that is known and revered worldwide. Few dream achievers (Ford, Edison, Bell among them) live to enjoy such well-deserved acclaim.
The 2017 Speaker Faculty
Chief Client Officer
Vice President, Operations
American Water Resources
Executive Vice President, Owner Experience
Netjets, A Berkshire Hathaway Company
Head of Operations Design & Learning Global Contact Center - Omaha
Crisis Response Network
Head of Customer Experience
American Family Insurance
Vice President of Customer Care
Lawrence D. Green, PMP
Head of Contact Center Operations
Abbvie Pharmacy Solutions
Associate Vice President Phone Channel
TD Bank Group
Director of Production – MRx
Cheryl China, SVP
Head of Contact Center Escalation Teams
Why Call Center Week Winter?
The magic of CCW is the combination of conference & expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization.
The Call Center Week Winter Conference is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be jazzed, inspired, and refreshed to take on what’s next.
Workshops, keynote sessions, site tours, lunch n learns, meet-ups provide you with the tools and insight needed to super-charge your customer experience operation. You’ll leave New Orleans with what you need and ready to implement on Monday. Now that’s a conference worth the value!
CCW FOMO* is real. Not just about the conference sessions but connecting with the rest of your community. Each year, the Call Center Week event series welcomes customer care leaders to spend an entire week to network, learn, and have some fun. (*FOMO=Fear of missing out)
Bring Your LatAm Counterpart to NOLA!
CCW Latin America Co-located with CCW Winter
Esteban Arce Riqu
Director of Contact Center
Former VP of Customer Experience & Churn Management
DirecTV Latin America
Global Care Director & Site Leader, Mexico Regional Operations Center
Seller Support Operations Leader
VP of Client Solutions
Grupo TV Cable
Global Operations Leader
Sabre Travel Corporation
New Keynotes. New Experiences. New Orleans.
NEW! Ritz Carlton Leadership Center
KEYNOTE: “Memorable Customer Service” – Ritz-Carlton Premier Service Techniques
Jim Oliver, Speaking Ambassador on Cultural Change
Ritz-Carlton Leadership Center
Hear about The Ritz-Carlton method for fulfilling not only the expressed but also the unexpressed wishes and needs of your customers.
What You Missed Last Year
Get the inside scoop on what happened, conversations that took place, and examples on how companies are improving their customer service operation.
Get Down to Business Then Just Get Down
Want to smash your business development targets in 2017?
From leading a workshop, roundtable discussion, to hosting a cocktail party, we have you covered. The CCW team works with you to build a sponsorship package that makes sense to you and your company’s goals.