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STAY TUNED FOR OUR 2018 GAME CHANGER ANNOUNCEMENT!

The CCW Winter 2017 Game Changer

debbi fields

Debbi J. Fields, Founder & Chief Cookie Lover

Mrs. Fields Cookies

Debra (Debbi) J. Fields epitomizes the American dream. From America's cherished tradition of humble beginnings, she launched what has become one of the nation's most visible, successful dessert empires.

She is one of the few innovators and entrepreneurs to see their name become a product brand symbol of quality that is known and revered worldwide. Few dream achievers (Ford, Edison, Bell among them) live to enjoy such well-deserved acclaim.

The 2017 Speaker Faculty

 

Serena Smith

Chief Client Officer
FIS

 

Adam Boelke

Vice President, Operations
American Water Resources

 

Diana Oreck

Executive Vice President, Owner Experience
Netjets, A Berkshire Hathaway Company

 

Denise Pullen

Head of Operations Design & Learning Global Contact Center - Omaha
Hyatt

 

Justin Chase

President, CEO
Crisis Response Network

 

Kathryn Churches

Head of Customer Experience
American Family Insurance

 

Aaron Taylor

Vice President of Customer Care
Spokeo

 

Prashant Bhat

Director
Cigna University

 

Lawrence D. Green, PMP

Head of Contact Center Operations
Abbvie Pharmacy Solutions

 

Erin Ackles

Associate Vice President Phone Channel
TD Bank Group

 

Christina Brandon

Director of Production – MRx
MeridianRx

 

Cheryl China, SVP

Head of Contact Center Escalation Teams
Citizens Bank

Why Call Center Week Winter?

The magic of CCW is the combination of conference & expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization.

INSPIRATIONAL

INSPIRATIONAL

The Call Center Week Winter Conference is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be jazzed, inspired, and refreshed to take on what’s next.

EDUCATIONAL

EDUCATIONAL

Workshops, keynote sessions, site tours, lunch n learns, meet-ups provide you with the tools and insight needed to super-charge your customer experience operation. You’ll leave New Orleans with what you need and ready to implement on Monday. Now that’s a conference worth the value!

COMMUNITY-ORIENTED

COMMUNITY-ORIENTED

CCW FOMO* is real. Not just about the conference sessions but connecting with the rest of your community. Each year, the Call Center Week event series welcomes customer care leaders to spend an entire week to network, learn, and have some fun. (*FOMO=Fear of missing out)

New Keynotes. New Experiences. New Orleans.

Thanks for stopping by! We're working on CCW Winter 2018.. In the meantime. Visit our flagship event coming up this June in Las Vegas

Sponsors & Exhibitors
Media Partners

Thanks for stopping by! We're working on CCW Winter 2018.. In the meantime. Visit our flagship event coming up this June in Las Vegas