The CCW Winter 2017 Game Changer

debbi fields

Debbi J. Fields, Founder & Chief Cookie Lover

Mrs. Fields Cookies

Debra (Debbi) J. Fields epitomizes the American dream. From America's cherished tradition of humble beginnings, she launched what has become one of the nation's most visible, successful dessert empires.

She is one of the few innovators and entrepreneurs to see their name become a product brand symbol of quality that is known and revered worldwide. Few dream achievers (Ford, Edison, Bell among them) live to enjoy such well-deserved acclaim.

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The 2017 Speaker Faculty


Serena Smith

Chief Client Officer


Adam Boelke

Vice President, Operations
American Water Resources


Diana Oreck

Executive Vice President, Owner Experience
Netjets, A Berkshire Hathaway Company


Denise Pullen

Head of Operations Design & Learning Global Contact Center - Omaha


Justin Chase

President, CEO
Crisis Response Network


Kathryn Churches

Head of Customer Experience
American Family Insurance


Aaron Taylor

Vice President of Customer Care


Prashant Bhat

Cigna University


Lawrence D. Green, PMP

Head of Contact Center Operations
Abbvie Pharmacy Solutions


Erin Ackles

Associate Vice President Phone Channel
TD Bank Group


Christina Brandon

Director of Production – MRx


Cheryl China, SVP

Head of Contact Center Escalation Teams
Citizens Bank

Why Call Center Week Winter?

The magic of CCW is the combination of conference & expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization.



The Call Center Week Winter Conference is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be jazzed, inspired, and refreshed to take on what’s next.



Workshops, keynote sessions, site tours, lunch n learns, meet-ups provide you with the tools and insight needed to super-charge your customer experience operation. You’ll leave New Orleans with what you need and ready to implement on Monday. Now that’s a conference worth the value!



CCW FOMO* is real. Not just about the conference sessions but connecting with the rest of your community. Each year, the Call Center Week event series welcomes customer care leaders to spend an entire week to network, learn, and have some fun. (*FOMO=Fear of missing out)

New Keynotes. New Experiences. New Orleans.

Thanks for stopping by! We're working on CCW Winter 2018.. In the meantime. Visit our flagship event coming up this June in Las Vegas

Sponsors & Exhibitors
Media Partners

Thanks for stopping by! We're working on CCW Winter 2018.. In the meantime. Visit our flagship event coming up this June in Las Vegas