Why CCW?

The magic of CCW is the combination of Conference + Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization.



CCW is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be jazzed, inspired, and refreshed to take on what’s next.



Workshops, keynote sessions, site tours, lunch n learns, meet-ups provide you with the tools and insight needed to super-charge your CX operation. You’ll leave New Orleans with what you need and ready to implement on Monday. Now that’s a conference worth the value!



CCW FOMO* is real. Not just about the conference sessions but connecting with the rest of your community. Each year, the CCW event series welcomes customer care leaders to spend an entire week to network, learn, and have some fun.(*FOMO=Fear of missing out)

A Week of Learning & Networking Under One Roof


Attendees Expected


Expert Speakers


Hours of Networking


Sponsors & Exhibitors

What You Missed Last Year

Speaker at Call Center Week Winter

Get the inside scoop on what happened, conversations that took place, and examples on how companies are improving their customer service operation.

Download Post Show Report

Get Down to Business Then Just Get Down

Want to smash your business development targets on 2017?

From leading a workshop, roundtable discussion, to hosting a cocktail party, we have you covered. The CCW team works with you to build a sponsorship package that makes sense to you and your company’s goals.

Sponsorship Opportunities

Speaker at Call Center Week Winter