The Future Contact Center Summit 2016

January 26 - 29, 2016

The Rosen Centre, Orlando, Florida

Download the Agenda

Charting the Next Generation Customer Service Experience

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The Global Leader in Customer Service Transformation, Proudly Presents Call Center Week - Now Offered Twice a Year

CCW is the #1 customer care event in the world and year over year it gets BIGGER, BETTER and UNPARALLED in every way. Developed through extensive research with the world’s most innovative customer management professionals, the event features the practical strategic benchmarking opportunities needed to achieve call center excellence.  Hear inspirational stories of customer-centric leadership, innovation, growth and transformation.  Now offered biannually, Call Center Week is THE forum where customer care leaders come together to solve today’s greatest challenges and collaborate on the future of customer service excellence.    


For more information, contact us or register online.

Download the Agenda


Sponsorship Opportunity

Call Center Week Sponsorship Prospectus

  • 2015 Contact Center Investment Report2015 Contact Center Investment Report

    In the 2015 Contact Center Investment Report, we surveyed 50 senior customer care executives from around North America about the hottest customer care solutions, investment priorities, outsourcing, expansion plans and much more.

Sponsors & Exhibitors
Media Partners
Event Organizer
Call Center IQ
The Future Contact Center Summit LinkedIn Group
Media Partner
Connections Magazine
CRM Xchange
Call Center Search
Customer Experience Insight
Customer Service Manager
Social Media News LinkedIn Group
Customer Experience Report
Call Center News