January 26 - 29, 2016 - The Rosen Centre, Orlando, Florida

Contact Us: 1-800-882-8684


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Download the Agenda

Download the Agenda

Resource Center

Leading Customer Service Experience Transformation:
The most praised event by customer care professionals


  • New Site Tour at JetBlue and Kaplan Prep – both a Fortune 500 Company
  • Most Requested Keynote @ CCW 2015: Matt Dixon, bestselling author of “The Effortless Experience”
  • New CIO Keynote by Patricia Hatter, CIO of Intel
  • No More Sales Pitches – 100% practitioner-led general sessions
  • Revamped Track Themes to personalize your learning
  • Reimagined Expo Hall with the Big Ideas Pavilion

Honest Stories from Corporate Practitioners and Visionary Authors

Hear what others are saying

Fast Track Your Attendance to CCW Winter

Convince Your Boss Letter  Download the Customized Approval Letter
Present your boss with this customizable letter detailing the reasons why you should attend the upcoming Call Center Week Winter event this January in Orlando and you'll be sure to receive approval to attend.

CCW Video-Interview Series with 10 Industry Movers & Shakers