Customers often don’t want to talk or communicate with us.   According to Forrester Research, customers are using web or mobile self-service more frequently than any other channel for customer service. Gartner predicts that by 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human.  . 

Yes, customers want to self serve to make purchases, resolve issues and get answers on their own – often on their mobile devices.  But, when they do want to communicate it must be fast, personalized and in THEIR channel of choice.    The key challenge is: How do you automate and personalize at the same time? 

Call volume and customer communication might be reduced in our “DIT (Do it Yourself)” environment.  However, don’t take your foot off the pedal in your engagement center.  Don’t even think about sticking customers in a never ending IVR, taking your time to reply, or hiding your phone number.   It’s the perfect time to lead CX towards a digital future by humanizing the customer experience.   Attend CCW Winter 2017 and walk away with new strategies to fulfill customer needs – connection, omni-channel, self expression and life enriching experiences.

Why CCW?

The magic of CCW is the combination of Conference + Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization.



CCW is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be jazzed, inspired, and refreshed to take on what’s next.



Workshops, keynote sessions, site tours, lunch n learns, meet-ups provide you with the tools and insight needed to super-charge your CX operation. You’ll leave New Orleans with what you need and ready to implement on Monday. Now that’s a conference worth the value!



CCW FOMO* is real. Not just about the conference sessions but connecting with the rest of your community. Each year, the CCW event series welcomes customer care leaders to spend an entire week to network, learn, and have some fun.(*FOMO=Fear of missing out)

A Week of Learning & Networking Under One Roof


Attendees Expected


Expert Speakers


Hours of Networking


Sponsors & Exhibitors

What You Missed Last Year

Speaker at Call Center Week Winter

Get the inside scoop on what happened, conversations that took place, and examples on how companies are improving their customer service operation.

Download Post Show Report

Get Down to Business Then Just Get Down

Want to smash your business development targets on 2017?

From leading a workshop, roundtable discussion, to hosting a cocktail party, we have you covered. The CCW team works with you to build a sponsorship package that makes sense to you and your company’s goals.

Sponsorship Opportunities

Speaker at Call Center Week Winter